Mediation is an option chosen typically due to parties not being able to discuss and resolve issues adequately.
This implies a need for parties to develop more Communication Skills.
It is a process of coming to terms with what Is, the Reality of a situation. And in time, without pressure, finding a way for all parties' needs to be met.
Resolution comes via the Process of Expressing and Listening Sanely. A great deal of Clarity and Understanding can come as a result.
In Mediation: One learns to identify one's triggers. One gets to know oneself on a deeper level. Things are slowed way down through mediation. So that one can actually see, experience and recognize the subtleties produced via triggers. One comes to know: Why and how it is that triggered energy lacks sanity, Lacks the capacity to speak with clarity and respect. Why Communication Breaks Down due to this.
Mediation is not looking to an outsider, a third party to manage the parties involved. Rather it is an Educating Process, a Learning Process, where each party learns to Witness what is going on within themselves: One's Responses & Reactions to their own thoughts, feelings, emotions and to the thoughts, feelings, emotions of another. One learns what does not work, One learns to find & adjust to what does work.
This is a process of becoming empowered, independent and effective in the face of adversity, conflict, challenge. This is a process which leads tothe capacity to mediate challenges oneself.